All services are to be paid in full online at the time of booking to secure your appointment.
If you would prefer to pay for products or services by cash or bank transfer, please contact us by phone or email prior to placing your order or booking.
If you cancel your appointment with less than 48 hours notice you will be charged a $20 fee and if you are a ‘no show’ you will be charged 50% of the total cost of your appointment. If you are more than 10 minutes late you will be considered a ‘no show’ and will lose your booking and still be charged 50% of the total. If this payment is not made you will not be able to rebook another appointment until it is paid.
A client’s personal information is only collected when it is “reasonably necessary” to do so and is usually collected through information provided by you on your client information card, website membership form and/or through promotions, competitions and consumer queries. This information may include:
• your name, postal address, contact number(s) and email address;
• information about your preference for products or services we offer from time to time;
• information on any health conditions you may have;
• your credit card details for products, services and cancellation fees (if applicable);
• information on the products and services we have provided to you;
• details of any prizes you may have won;
• a record of any queries you have made; and
• other information you have provided to us.
If your items arrive at your door in an unsatisfactory condition or have been mis-packed by us please return to us within 14 days of arrival for a full refund or exchange.
Email firstname.lastname@example.org to notify us of your concern.
Change of mind exchanges can be made within 14 days if your items are unopened and unused.
Like all beauty salons we are closed for face to face services until further notice. However once salons are able to reopen, ALL clients will be required to wear a mask to their appointments where appropriate to do so and fill out new client information forms, should there be an outbreak of COVID this will make it easier to contact you. We will also be cleaning and sanitizing all furniture and tools very thoroughly.
We offer free shipping anywhere within Australia for orders over $100.
Flat Rate shipping of $5 applies to all orders less than $100.
Deliveries will be sent via Sendle and depending on the location should arrive within 1-4 days*
*these times may differ due to the current COVID-19 pandemic
PAYMENT & POLICIES
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